Frequently asked questions:
Are all of our items in our store 100% organic?
Yes, everything in our store is made with 100% organically grown cotton.
Where do we make our items?
Most of our items are made in the USA. We carry a few items that are made overseas and are G.O.T.S Certified.
Is our clothing G.O.T.S Certified?
Our clothing made overseas is G.O.T.S Certified.
Our USA made clothing is not G.O.T.S certified because our organic certification comes from the Texas Department of Agriculture which is regulated and must adhere to the organic standards set forth by the USDA.
GOTS was created to regulate the textile and apparel industry overseas in lesser developed countries with little to no governmental or environmental regulations, USA has regulatory bodies that enforce everything from child labor laws to environmental pollution.
What kind of dyes do we use?
We only use low impact eco-friendly dyes that are Oeko Tex Standard 100. Our low impact dyes do not harm the environment.
Can I return/exchange a purchase?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Can I cancel an order that was placed?
Yes, you can cancel the order, if the order has not shipped. Custom orders cannot be cancelled.